Shipping & Returns
Tuner Store will not accept any returns after 30 days. Special order items cannot be returned under any circumstances. Returned items must be in new, unused, resealable condition, with all pieces included. All returns are subject to approval by Tuner Store. All return shipping is the responsibility of the client, all return shipments must be insured, and any loss/damage claims must be filed by the client. Tuner Store will not accept returns on: coilovers, electronics, engine internals, turbochargers, superchargers, and turbocharger kits. When approved for inspection, a return will be issued a Return Merchandise Authorization (RMA) number which must be clearly noted on the shipping waybill and packaging. Any incoming shipments without an RMA number will be refused. Items that are approved for return and sent back for exchange will not be charged a restocking fee. A $15 repackaging fee will be applied to any returns without acceptable packaging. A 20% restocking fee will be applied to all non-defective returns. Shipping charges are non-refundable. For orders with Free Shipping, the original shipping charges will also now apply.
Damage Claims/Shipment Shortages
All damage claims must be reported within 24 hours of receipt of the shipment. Tuner Store will provide all necessary documentation, but all claims must be initiated by the client. All packing materials must be kept by the recipient so they can be investigated by the carrier; Tuner Store accepts zero responsibility for clients and/or their customers who misplace or discard the packaging of a damaged shipment. After reporting the loss/damage with the carrier, contact Tuner Store immediately with pictures of the damaged item(s) and packaging to proceed with the claim.
If a shipment is refused and is returned to Tuner Store by the carrier, the client will be billed any return shipment fees as well as the cost to resend the shipment. This includes shipments where the carrier is unable to deliver after multiple attempts.